Decision 51271
Served (printed as 6/13/2022) · Decision · Entire Board
REQUIRED BNSF RAILWAY COMPANY, CSX TRANSPORTATION, INC., NORFOLK SOUTHERN RAILWAY COMPANY, AND UNION PACIFIC RAILROAD COMPANY TO CORRECT DEFICIENCIES IN THEIR SERVICE RECOVERY PLANS AND PROVIDE ADDITIONAL INFORMATION ON THEIR ACTIONS TO IMPROVE SERVICE AND COMMUNICATIONS WITH CUSTOMERS.
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