Decision 51225
Served (printed as 5/6/2022) · Decision · Entire Board
IN RESPONSE TO CONCERNS RAISED AT THE RECENT HEARING AND RELATED COMMUNICATIONS, THE BOARD: (1) REQUIRED SERVICE RECOVERY PLANS AND PROGRESS REPORTS FROM THE FOUR LARGEST U.S. RAIL CARRIERS; (2) DIRECTED THOSE CARRIERS TO PARTICIPATE IN BI-WEEKLY CONFERENCE CALLS; AND (3) REQUIRED ALL CLASS I RAIL CARRIERS TO REPORT MORE COMPREHENSIVE AND CUSTOMER-CENTRIC PERFORMANCE METRICS AND EMPLOYMENT DATA FOR A SIX-MONTH PERIOD.
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